Terms and Conditions
Website rules, policies and procedures: this applies to all customers of Love & Wood Retail only. If you wish to purchase from this business you must abide by the terms below. If you do not abide by the following guidelines you will be immediately banned and blocked.
🩵 TERMS AND CONDITIONS 🩵
Love & Wood LLC provides custom handcrafted laser made products. Each piece of wood/material used is unique. No 2 pieces will ever be the exact. The wood grains vary. This will cause natural imperfections, knots, voids, different patterns, darker/lighter shades on the wood. We do not try to hide, alter or remove any natural imperfections from wood. Products WILL contain natural imperfections that can not be avoided when using REAL wood and not MDF or other man-made materials.
❌ Business policies: in affect as of 01/01/2024
➖ Our turn around time (TAT) is 20 business days. Any post that states a shorter or longer business day TAT is invalid! TAT does not include weekends, holidays, or scheduled closings. Please see the shipping calendar pinned at the top of the group or you may also click here to view it! This will tell you exactly when your order will ship by!
➖ DO not message me asking for order updates, shipping updates, tracking information, etc if it has not passed TAT time. Please check your email, or PayPal to find the tracking info.
🚨 All tracking is sent via email. You may also see all of your purchase history and tracking by going to the website and clicking the person icon at the top right hand corner of the page! From there you can see all of your orders!
🛑 DO NOT for any reason whatsoever email me! I do NOT check my emails in regards to orders! PLEASE use messenger to communicate with me! This is also stated in the terms and conditions section of the website!
⏰ Hours of operation:
* OPEN- Monday-Friday 9am-6pm CST
* CLOSED- Saturday and Sunday
Please allow up to 2️⃣4️⃣ BUSINESS hours for me to respond to ALL messages and comments.
➖ I have the right to refuse service to anyone. If you are rude, hateful, have been put on the do not sell to list, I will refuse you from ordering and you will be blocked and banned.
🚨 IT IS YOUR RESPONSIBILITY TO USE THE CORRECT ADDRESS.
🚨 IT IS YOUR RESPONSIBILITY TO MAKE SURE ALL SPELLING, INFORMATION, including but not limited to; dates, names, colors, sizes, and all information needed for individual products is correct.
❌ I DO NOT OFFER RUSH ORDERS ❌ no exceptions! If you need an item by specific time you need to see the shipping calendar pinned in the featured section and order based on that timeframe. Do not ask or beg me to rush your order. I will block and ban you immediately.
🚨 I DO NOT OFFER REFUNDS, RETURNS, CREDITS OR CANCELLATIONS:
If you fail to order correctly it will be your responsibility to reorder the item at your cost!
🚨 Once items have been shipped and no longer in my possession they are NO longer my responsibility on when OR how they arrive to you. We are NOT responsible for damages made during shipping.
* errors made during production such as misspelling, colors, etc will be remade and shipped out within 5 business days.
—————————————————————————
I am a very understanding and a reasonable person. However, I constantly have 300+ orders. With 3 lasers running, employees to manage, orders to be filled, designs to be made, etc.
As a business owner I am required to maintain my business by being professional and providing the best service possible. This is also your responsibility as a business owner. I am running a successful business and I will not tolerate any kind of harassment or abuse from anyone. If you are unhappy with any of the above policies then please feel free to remove yourself from the group. I will not bend or break any boundaries as stated above. These are set in place so I can continue to run and operate my business as I see fit 🩵